Terms and Conditions


Indicative Delivery Times:

Within New Zealand, standard orders take 2-5 working days to deliver to the North Island and 1-3 working days for the South Island. (Please allow 1-2 extra days for Rural Delivery.)

Please note: The Sanctuary Clinic is not responsible for return of shipments or reimbursement of lost packages. Shipment time is not guaranteed by The Sanctuary Clinic or New Zealand Post. The Sanctuary Clinic is not responsible for any delays or for any orders once the Post service has marked it as “Delivered”. However, we will do our best to work with you should such points of confusion arise. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party. We will do our best to amend incorrect addresses if you call or email us immediately. As shipping turnaround can be pretty immediate, it is difficult to ensure this can be done in all cases.

Processing your order We like to keep you posted, so we will send you an email to let you know your order has been processed, and then another to let you know when your product has been dispatched.

Our courses and other products listed on our website have conditions that you will be able to review at the time of purchase.

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